On the ward, you can talk to a ward manager or senior nurse on duty. Look out for more around the hospital, in community clinics and on our website. You can do this online is by filling out our feedback form or by using The NHS Website. We have many ways you can provide us with feedback.
You can also write directly to the people involved in your care. You can fill out our patient opinion and comments cards, which you will find outside every ward, and post them into the white boxes provided. We are always glad to hear about what we have got right and we pass your comments to the staff involved. Purple Point telephones can be also used by our inpatients, or their loved ones, to raise concerns or compliment staff whilst they are still in hospital. If you have a concern we have not been able to resolve, you can contact to the Complaints Team to make a formal complaint. You can also contact the Local Resolution Team, (Patient Advice and Liaison Service (PALS)) who can provide advice, information and support in resolving any concerns. If you have feedback or a concern about our service, please talk first to the staff involved. We welcome the views of patients, carer(s), friends and relatives about your experiences of using and visiting our services. 
We also invite you to ask any questions or come to us for advice. We welcome any feedback so that we know what works and what improvements we need to make. We are committed to giving you the highest standards of care and service.
Sandwell and West Birmingham NHS Trust > Our Patients & Visitors > Compliments and Complaints > Talk to us
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